Terms of Use

By accessing this website and availing of the services offered by Purnam Ayurveda, clients agree to be bound by the following Terms of Use and agree that they are responsible for compliance.

Consent

By booking an Ayurvedic consultation with Purnam Ayurveda, clients acknowledge and agree to the following:

  1. Nature of Ayurvedic Consultation:
    Ayurveda is a holistic system of wellness that aims to promote balance in body, mind, and spirit through natural therapies, diet, lifestyle recommendations, herbal supplements and therapeutic treatments. Ayurvedic consultations assess individual constitution (Prakriti) and imbalances (Vikriti) to provide personalised guidance.

  2. Scope of Practice:
    Ayurveda is complementary to and supportive of traditional western medicine and that it should not replace medical advice, diagnosis, or treatment from a licensed healthcare professional. Ayurvedic Consultations are educational in nature. Ayurvedic practitioners do not diagnose conditions and any recommendations should not be construed as a diagnosis. Clients must not forego any ongoing medical treatments without the consent of my doctor. ​

  3. Pre-Assessment & Treatment Suitability:
    Client suitability for certain Ayurvedic treatments will be determined through a pre-assessment. Based on this assessment, the practitioner may suggest modifications or decline specific treatments for the client’s safety and well-being.

  4. Voluntary Participation & Informed Choice:
    Clients understand that all Ayurvedic recommendations, including dietary changes, herbal supplements, body therapies, and lifestyle modifications, are voluntary. Clients accept full responsibility for my choices and will seek medical advice if needed.

  5. Potential Risks & Reactions:
    Clients acknowledge that Ayurvedic treatments and herbal remedies may have varying effects depending on individual constitution, health conditions, or medication interactions. Clients agree to inform my practitioner of any pre-existing health conditions, allergies, or medications they are taking by filling out a detailed Client Intake Form. After beginning an Ayurvedic treatment, it is possible that clients may experience a healing crisis (also known as a detox reaction or temporary aggravation). This may include symptoms such as fatigue, digestive changes, headaches, skin eruptions, emotional shifts, or other mild discomforts as the body eliminates toxins and restores balance. These reactions are generally temporary and a sign of deep cleansing. Clients take full responsibility to promptly inform the practitioner of any concerns so appropriate adjustments can be made.

  6. Confidentiality:
    Clients understand that all information shared during their Ayurvedic consultation will be kept confidential and used solely for the purpose of their wellness plan, except as required by law.

  7. No Guarantees & Personal Responsibility:
    Clients acknowledge that Ayurveda is not a quick-fix approach and results may vary based on personal commitment and adherence to recommendations. Clients take full responsibility for their health and well-being.

  8. Release of Liability:
    Clients hereby release Purnam Ayurveda and the associated wellness centre from any liability arising from my participation in Ayurvedic treatments and recommendations.

  9. Right to Discontinue Services:
    Clients understand that either they or the practitioner may discontinue services at any time if deemed necessary.

  10. Practitioner Availability between Appointments:
    Clients understand that the Ayurvedic practitioner may not always be available for immediate consultation. If there are any questions or concerns outside of scheduled appointments, clients agree to email them to the practitioner and acknowledge that responses will typically be provided within 3-5 working days, depending on the practitioner’s availability.

By booking an Ayurvedic massage with Purnam Ayurveda, clients confirm that they have read, understood, and agree to the following:

  1. Ayurvedic treatments are not a substitute for traditional medical treatments.

  2. Ayurvedic treatments may provide benefits for certain health conditions, but results are not guaranteed. Benefits may include relief of pain, stiffness, muscular tension, relaxation, reduction in symptoms of stress-related conditions, self-inquiry, and general well-being.

  3. Some Ayurvedic treatments (e.g. Ayurvedic Yoga Massage) may produce mild muscle soreness, mild bruising, increased awareness of areas of pain, and light-headedness.

  4. During and after an Ayurvedic treatment, clients experience feelings of relaxation, happiness, sadness, anger, self-inquiry, and repressed memories and/or traumas from this or previous lifetimes may resurge amongst other temporary outcomes.

  5. Traditional full body Ayurvedic oil Massages include massaging the back, neck, shoulders, arms legs, gluteal muscles, abdomen, chest, head and face. Female breast area IS included in the traditional Ayurvedic massages (but excluded from Yoga Massage). If there are any parts of your body that are sensitive to touch, or that clients would prefer not to have massaged, clients must inform their therapist.

  6. Clients agree to inform the therapist of all the known medical conditions and complete the client questionnaire honestly. Clients should not expect the therapist to foresee any previous or pre-existing condition that has not been highlighted beforehand.

  7. If the client experiences any pain or discomfort during the session, they should immediately inform the therapist so that the pressure and/or strokes may be adjusted. The client shall assume all liability for damages sustained as a result of their failure to inform the therapist of any changes in their medical profile during the session

  8. Any harassment of the therapist in the form of requests of a sexual nature will be reported to the police, will result in immediate termination of the session and loss of massage service privileges. Client will be liable for payment of the resulting cancellation.

  9. Therapists do not diagnose illnesses or injuries, prescribe medications, prescribe, or treat any physical or mental illness, and nothing said in the course of the session given should be construed as such.

  10. All Information shared with Purnam Ayurveda as part of the consultation and treatment will be kept confidential.

By booking an Ayurvedic Beauty treatment, clients agree to the following:

  1. Ayurvedic beauty treatments are provided for the basic purpose of relaxation and cleansing.  

  2. Ayurvedic beauty treatments are not a substitute for a medical examination, diagnosis, or treatment of skin conditions. Clients should refer to their physician for any ailment.

  3. Clients agree to inform the therapist of all known medical conditions. Clients should not expect the therapist to foresee any previous or pre-existing condition that has not been highlighted beforehand.

  4. If the client experiences any pain or discomfort during the session, they should immediately inform the therapist so that the treatment can be adjusted. The client shall assume all liability for damages sustained as a result of their failure to inform the therapist of any changes in their medical profile during the session.

  5. Ayurvedic treatments are not sensual or sexually oriented in any way. Clients agree to respect professional boundaries at all times. Illicit or sexually suggestive remarks or advances will be reported to the police by default and will result in immediate termination of the session and/or loss of massage service privileges. Clients will be liable for payment of the resulting cancellation.

Contract

By booking an appointment with Purnam Ayurveda, clients confirm that they have read, understood, and agree to the following deposit, rescheduling, and cancellation policy:

  1. A 50% deposit is required to book an appointment.

  2. A 48 hour notice is required to cancel or reschedule appointments. Less than 48 hour notice will result in a 50% cancellation charge / loss of appointment deposit.

  3. Appointments can be rescheduled once within 3 months of the original booking date.

  4. Late arrival will result in reduction of time allocated to the appointment.

  5. Clients authorise Purnam Ayurveda to store their credit card information to their file for future transactions on their account.

  6. All invoices are payable within 3 days of receipt. Purnam Ayurveda reserves the right to collect payment for unpaid invoices by charging the card on file.

Packages & Gift Vouchers

By purchasing a package or a gift voucher with Purnam Ayurveda, clients confirm that they have read, understood, and agree to the following terms

  1. Packages and gift vouchers are valid for 6 months from purchase.

  2. Packages and gift vouchers are non-refundable, not redeemable for cash, non-transferable and cannot be combined with other discounts or offers.

  3. Re-sale of packages and gift vouchers is not allowed

  4. A 48 hour notice is required to reschedule a package/gift voucher appointment. Less than 48 hour notice, late arrival by more than 15 minutes or no show appointments cannot be rescheduled and will result in the loss of associated package charges / cancellation of the gift voucher.

  5. A physical copy of the gift voucher can be posted by Royal Mail 1st Class for a charge of £3.

Supplement Orders

  1. Due to the nature of Ayurvedic supplements, refunds or exchanges are not possible

Events

By booking an event with Purnam Ayurveda, clients confirm that they have read, understood, and agree to the following terms:

  1. Purnam Ayurveda reserves the right to cancel or to re-arrange events in exceptional circumstances. Event tickets are non-shareable, non-transferable, and cannot be redeemed for cash. Resale of tickets is not permitted. 

  2. For cancellations made more than 14 days in advance of the event, a 100% refund will be processed. No refund will not be processed for cancellations made within 14 days of the event commencing. Individual events may have additional cancellation terms that will be detailed within the event description. 

  3. For bookings made via a deposit, the remainder payment must be made 14 days in advance of the event. Failing this, we reserve the right to offer the space to the waiting list. The deposit paid is not refundable.

Miscellaneous

  1. Purnam Ayurveda reserves the right to refuse services to anyone who is disrespectful, disruptive, rude, or offensive.

  2. Please take care of your personal items and valuables. Purnam Ayurveda cannot be held responsible for any loss or damage.

  3. Purnam Ayurveda reserves the right to change the prices and availability of our treatments, without any prior notice.

  4. Ayurvedic supplements are imported from India and Sri Lanka. Prices of supplements might fluctuate in accordance to economic climate, postage and shipping charges